Frequently Asked Questions


What is The Conundrum Box?

We are a subscription adventure in a box game full of puzzles, clues, ciphers, and deep story driven narratives. Each of our adventures happen in a season, with an overall story arc linking each month’s box to an exciting climax at the end of the season. Each month you will receive a new adventure in a box, all four seasons each year are connected by a larger overall narrative. 

What do I get in each box?

Each box varies from month to month, but it is always filled with puzzles and materials to further your adventures. Below is a picture of one of our box’s contents to get an idea of what may be included in any given month. 

Will everything I need be in the box?

 While most of what you need is in the box, you will still need an internet connected device and probably some scratch paper. Additionally, you will want to hold on to all boxes of the current season, as there may be callback puzzles to previous material sent in earlier boxes. 

Is this game re-playable?

 Although some elements of a game may be “choose your own adventure” style, each box’s main mission is only playable by an individual once — or twice if you are the kind of person that wants to show off to your friends how smart you are ;) There is a repackaging list for each box so that the game can be played again, but some items in a box may be consumable depending on the game. 

I am coming in mid-season, will I get the first box(es) of the season?

 Yes! Your subscription will begin with the first adventure box for that season. This means you may be one or two months behind the most current box, but your subscription will continue from there through its length. There is a cut-off date for each season, if you subscribe after that date, your first box will be the first adventure of the next season. 

Will this be hard? What happens if I can’t solve my adventure box?

 We don’t just leave you with a box and say “solve it.” If you have difficulty with any part of the adventure, help is available on our website for each specific adventure. We gear the subscription adventures to be challenging enough that you spend at least an hour playing, while the seasonal / gift boxes are meant to be quicker and more casual in scope. 

Is this your website?

No, this is our Cratejoy site dedicated to managing subscriptions for the service,  You buy your subscription on this site, but go to our website to play the game after your box arrives. Our full website is here. You will find an extended FAQ, our adventures, and any specials we are running there.

What if I do not like my box? Cancellations and Refunds

 We really hope that that is not the case! Reach out to us and we can see if we can help you. However, due to the nature of the service we do not offer returns or refunds on products already shipped. We cannot offer a refund on a renewal order unless within 48 hours of the renewal. After that, we have already started creating your box. Feel free to cancel your subscription, and we will stop shipping you boxes once we have shipped all boxes you have paid for already and you will not be charged again unless you restart your subscription. 

Are you ready to subscribe to The Conundrum Box?

Click below and join the adventure!